Deliver world class service and support to customers using CTE-Global Products and Services. • Be able to diagnose and resolve technical process issues involving fermentation, enzymes, optimization, and troubleshooting activities. • Must be willing to learn or have the skills already to properly and effectively use JMP analytical software systems when preparing data and presentations for customers and team. • Must be able to accurately read and develop graphs and charts to properly analyze and present fermentation data to customers and team. • Must be willing to learn or already have the knowledge of our products and be able to properly convey their application benefits to our customers. • Research required information using all available resources. • Redirect certain problems to appropriate resources, understand all resources available to delineate issues and work for resolutions. • Stay current with product and industry information, communicate all changes and updates with all direct reports as necessary and or needed to provide world class customer support. • Participate in technical phones calls and meetings and be able to clearly and affectively convey your ideas and messages. • Lead and prepare plant reviews for customers and be able to properly convey issues, suggestions and benefits. • Respond to emergencies with rapid response and calm can-do attitude to rectify the issue. • Demonstrate courteous and cooperative behavior when interacting with customers, direct reports, the public and CTE-Management staff; maintains confidentiality of work-related issues and CTE propriety information.